Why does British Gas fail to service my boiler annually?

Why does British Gas fail to service my boiler annually?
 

You featured the case of the British Gas customer who was asked to pay £629 to renew their HomeCare Four cover. I have HomeCare Two at £390 a year, and while I have had good service over the years, I am increasingly concerned about the time between annual services.
My last few have been 14-15 months apart and I have the strong feeling services are being manipulated so customers end up with fewer visits. I would expect the company to require me to adhere to the terms of the agreement, so I feel they should do the same with me.
TB, Wargrave, Berks
Guardian Money had a spate of similar... read more

 
13 March 2018 in Business, Views: 51
Source: Guardian
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