Why did we have to pay a high price for a flight compensation ‘check’?

This week’s letters have a depressingly similar theme. Travellers whose flights have been delayed and are looking into claiming compensation often light upon website Flight Delay Claims Team. This invites them to enter flight details and check whether they are eligible. Then this happens:
I am being pursued for £462.54, despite never having signed a contract. I filled in an inquiry form on the website, thinking all I was doing was finding out if I was entitled to compensation for a cancelled flight.
I was sent an email saying I had a valid claim and that it could pursue it for me. The email... read more