Why did Virgin Mobile take no action about sim-card fraud?

Why did Virgin Mobile take no action about sim-card fraud?
 

My mother-in-law has been charged by Virgin Mobile for sim cards she doesn’t possess. It has been going on since September 2016 – a total of £546. Over two weeks ago I raised this with the company and was advised I would be contacted within five working days. Her bank refunded the full amount under the direct debit guarantee. I never received a call back from Virgin’s fraud team yet it has sent three threatening letters.
BS, by email
We get too many letters like this about Virgin Media, suggesting its customer services doesn’t have the capacity to resolve what appear to be relatively simple... read more

 
26 September 2018 in Business, Views: 66
Source: Guardian
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