Train firms skirt law on loss claims, says Which?

Train firms skirt law on loss claims, says Which?
 

Some train companies are "thumbing their noses at passengers" by not paying out for costs incurred when services fail, says Which?
Passengers are entitled to claim if the last train of the night is cancelled and they have to get a taxi instead, says the consumer rights group.
But it found 12 out of 26 rail firms gave incorrect or inconsistent advice to callers asking about compensation.
Which? said train companies persisted in skirting the law.
It described the findings as "another indictment against train companies failing to act in the best interest of their... read more

 
11 June 2018 in Regional, Views: 67
Source: BBC
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