The Yorkshire Post says: Off the rails – watchdog’s insult to rail passengers as Northern escapes fine for poor communication



HOW bad do services have to get before rail operators like Northern are actually penalised for providing a shoddy service? This question is fundamental to the Office of Road and Rail’s decision not to impose any financial censure for poor communication during last year’s timetable chaos on the region’s railways.
After all, the ORR’s own inquiry confirmed that Northern’s methods to relay up-to-date information to staff and rail travellers were “largely unsuccessful” – and that many passengers “did not find the information given to them to be accurate or helpful”. This was after the Northern... read more

 
Friday, 00:59 in Yorkshire & Humber, Views: 62
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