Get ready to complain to a chatbot: Experts say 'emotionless' AIs are already taking over customer support

It's so hard to speak to a real person on the phone these days. 
Almost any time you need to call your bank, doctor or any other service, you'll probably be greeted by an automated service seemingly designed to prevent you from speaking to someone who actually works for the company. 
And that could soon get worse thanks to the rise of chatbots.
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Chatbots are artificial intelligence programs, often deployed in apps or messaging services. 
They are designed to answer people's questions in a conversational style rather than just pointing them towards information like a... read more

31 August 2017 in Science &Technology, Views: 69
Source: Daily Mail

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