David Behrens: We’re paying rail company more to add insult to incompetence

In a year in which the North’s rail services hit an all-time low and stayed there, you would not have thought there would be much further to fall.
Yet this week has seen not only the introduction of new trains on the TransPennine Express route delayed until next spring at the earliest because the brakes don’t work properly, but also a damning set of statistics that lays bare the contempt with which the industry treats its customers – especially those with the affront to put pen to paper about their appalling services.
The key statistic is that well under half of respondents to a survey were... read more

 
17 November 2018 in Yorkshire & Humber, Views: 57
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