Big energy firms face action by Ofgem over complaints

Big energy firms face action by Ofgem over complaints
 

Energy regulator Ofgem is "taking action" against all 11 of the UK's biggest suppliers for failings in how they deal with customer complaints.
In its complaint handling survey, the regulator said it had "compliance cases" open against four companies over customer dissatisfaction with how they handled complaints.
It has also asked another seven to improve their procedures.
When Ofgem last carried out the survey in 2016 only two firms were named.
Ofgem has opened compliance cases into First Utility, Ovo Energy and Utilita over their poor handling of customer complaints.
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27 September 2018 in Business, Views: 69
Source: BBC
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