ASK TONY: Our landline hasn't worked for two months but Virgin won't fix it



Our Virgin landline has not worked for more than two months and after receiving one letter from Virgin, we have had nothing since and it has not addressed the issue of compensation.
My husband is 86 and in very poor health. I am 76. When he needed to go to hospital with a suspected heart attack, we had to use a mobile phone because our landline wasn’t working.
The mobile was also not working properly - this caused considerable delay. It has also proved impossible for people to contact us, which meant we missed a hospital appointment.
When I try to contact Virgin, we go round in circles. My... read more

 
31 January 2018 in Business, Views: 49
Source: Daily Mail
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