Why did easyJet insist on a needless visa?

Why did easyJet insist on a needless visa?
 

My two children and I hold British passports and my husband, who is from the Middle East, has a travel document issued by the Home Office. We booked an easyJet flight from Gatwick to Berlin and checked in at the airport without a problem.
However, at the boarding gate, the easyJet rep insisted my husband needed a visa to travel. We then had to wait hours for our luggage to be retrieved. The following day, my husband visited the German embassy to apply for a visa and was told he didn’t need one to travel to Germany. I forwarded an embassy letter confirming this to easyJet which still... read more

 
7 March 2018 in Business, Views: 42
Source: Guardian
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