The doctor will see you now… on your smartphone
One Friday afternoon, I decided to check out a pea-sized lump on my neck that was causing me consternation. I started by calling my GP’s surgery in south London. A recorded message informed me there were no appointments that day; after a few minutes, a receptionist came on the line and said that I could have an appointment on Monday. Not too bad, I thought, until I realised she was not talking about the Monday three days hence, but the one 10 days away. Not so good. I could also try for a walk-in slot or a phone consultation from 8am to 10am on weekday mornings.
At this point, I downloaded... read more
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