Rail travellers kept in the dark by operating companies about new refund rules that allow them to claim money back for issues other than delays
Passengers are unaware of new rules that would give them stronger powers to claim refunds from UK train companies, it was reported last night.
Three quarters of the UK's train companies are failing to tell customers when they are entitled to compensation, as a total of 16 operators including Virgin Trains, Transport for London and Stagecoach have not updated their terms to inform customers of the law change, the Telegraph said.
The Consumer Rights Act was extended on Saturday to cover the rail industry, which would allow passengers to claim back money for issues other than delays, such as... read more
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