Rail passengers able to claim compensation for 15-minute delays under new plans



Rail passengers will be able to claim compensation when trains are more than 15 minutes late under new plans revealed by the Department for Transport (DfT).
The policy, Delay Repay 15, will be launched first on Southern trains, which have suffered months of disruption over disputes about the role of conductors.
It will then feature on other Govia Thameslink Railway (GTR) services in the coming months before being rolled out across the country.
Existing compensation rules mean passengers can only claim pay outs when services are delayed by at least 30 minutes, but one railway regulator... read more

 
13 October 2016 in Regional East, Views: 57
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