Rail delays: New plans to compensate passengers

Rail delays: New plans to compensate passengers
 

Rail passengers will be able to claim compensation for delays of more than 15 minutes under new government plans.
They can currently only make claims when services are delayed by at least 30 minutes.
The Department for Transport said its new scheme will initially launch on Govia Thameslink Railway services in the next few months before being expanded on other networks.
Passenger and rail industry groups said they supported the plans.
The changes would also see compensation of 100% of the single fare ticket value for delays of between 60 and 119 minutes.
The new compensation thresholds 25%... read more

 
13 October 2016 in Regional, Views: 42
Source: BBC
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