Passenger satisfaction with ScotRail improves from 14-year low



Passenger satisfaction with ScotRail has increased from a 14-year low to 85 per cent, the latest National Rail Passenger Survey by official watchdog Transport Focus showed today.
The train operator's rating was up two percentage points last autumn compared to the previous year.
However, it remains 5 points below the record-equal high of 90 per cent which ScotRail scored in spring last year.
The results of the survey of 1,400 passengers comes weeks after the firm drafted in a former TransPennine Express rail chief to review performance after it fell below target - despite an improvement plan... read more

 
30 January 2018 in Politics, Views: 39
Source: Scotsman
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