No seat on the train? You can now claim compensation - here's how
Train passengers now have more powers to claim compensation for poor services.
The inclusion of the service under the 2015 Consumer Rights Act means that they can now seek redress from train operators in more instances.
This could include when a train has no working toilet, no seats are available or promised wifi is not working.
Customers should also find it easier to claim a money refund for train delays of more than 30 minutes, instead of the travel vouchers that were previously offered.
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