New non-emergency ambulance provider apologises after patients describe service as 'chaos'
THE NEW company responsible for operating the non-emergency ambulance service in North Lincolnshire has apologised after patients complained about problems with phone lines and described the service as "chaos".
Thames UK took over running the service from previous provider East Midlands Ambulance Service on Saturday, October 1.
One woman, who relies on the service to get to appointments as she is in a wheelchair, missed a dental appointment on Monday after an ambulance failed to turn up.
Carole Rylatt, 58, from Brigg was due to have a dental appointment at Ironstone medical centre... read more
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