MPs warn of tax phone line 'collapse'

MPs warn of tax phone line 'collapse'
 

Plans to move HM Revenue and Customs services online could lead to another potentially "disastrous decline" in customer service, MPs have warned.
Customer service staff are being cut by about a third as HMRC expects more people to access services digitally.
But a report by MPs says it is "not convinced" the tax authority will not repeat the "collapse" of 2014-15, when call waiting times tripled.
HMRC says average waits are now five minutes and it aims to get that down.
The report by the Commons public accounts committee notes that HMRC, which has to save £98m... read more

 
2 December 2016 in Regional, Views: 62
Source: BBC
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