If GPs’ receptionists need retraining, would Les Dawson videos help?

If GPs’ receptionists need retraining, would Les Dawson videos help?
 

The government says that it is funding training to help GPs’ receptionists to be more sensitive to patients’ needs. Receptionists must decide which patients are a priority, as pressure on them increases by the day, and their allegedly brusque demands for symptom details are hurtful.
Do NHS receptionists put you off seeing your doctor? Read more Perhaps these receptionists will be sent to a special school where they will study old videos of Les Dawson doing his strange drag act as the woman who can’t quite bring herself to say indelicate things. Her voice dies out to silence halfway through... read more

 
12 October 2016 in Health, Views: 35
Source: Guardian
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