GP receptionists should be trained to 'deal more sensitively' with patients

A new study found that both men and women dislike telling receptionists what is wrong ahead of being able to book an appointment with their GP.
It is common practice for receptionists to ask about symptoms when people try to book an appointment. Experts argue this helps identify the most urgent cases and puts people in touch with the right service. But critics say receptionists - who are often not medically trained - should not be allowed to triage patients.
Do your GP's receptionists need to be more sensitive?Yes, they aren't sensitive enoughNo, they're always sensitive A 2015 study... read more