Estate agents told to raise standards, as Property Ombudsman resolves a third more disputes and three-quarters go in customer's favour



The Property Ombudsman stepped in to resolve 3,304 complaints against estate agents and letting agents last year, according to its latest annual figures.
That represented a 32 per cent rise on the year before, with the Property Ombudsman forcing agents to pay out total compensation of £811,134.
And the Ombudsman revealed that it backed more than three-quarters of complaints, with 83 per cent of lettings complaints from landlords and tenants supported and 73 per cent of sales complaints from buyers and sellers supported.
The Ombudsman, the largest government-approved property redress scheme,... read more

 
4 October 2016 in Business, Views: 48
Source: Daily Mail
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