Energy bills mislead with phantom savings offers

Energy bills mislead with phantom savings offers
 

Energy customers are being misled by savings offers on gas and electricity bills which never materialise, the BBC Money Box programme has discovered.
These phantom savings offers are being made to people on fixed-price energy tariffs and are a consequence of rules imposed by the energy regulator Ofgem.
People have been told of savings of up to £200 that never materialise. Up to a third of households could be affected.
Ofgem defended the system, saying it is the best option for comparing costs.
One EDF customer in Norwich found such an offer on the front of her November bill, under the... read more

 
18 November 2016 in Business, Views: 43
Source: BBC
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