BA and easyJet passengers could pay £25 charge for flight delay complaints



9 Have your say It could cost airline passengers £25 for making a complaint, following the introduction of new aviation rules.
Passengers traveling with British Airways, easyJet and Thomas Cook will be charged £25 if any claim they make is unsuccessful, as the Civil Aviation Authority (CAA) will no longer mediate between customers and airlines.
Previously, the CAA would act as the ‘middleman’ in negotiations between customer and airlines in disputes regarding flight delays and cancellations or missing or damaged luggage.
British Airways, along with easyJet and Thomas Cook, have signed up to... read more

 
14 October 2016 in Regional East, Views: 18
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